On Lollipop, simply scroll down the screen a little bit and press the “Clear Cache” button. This will erase the Play Store’s cached data, which could possibly be causing the FC (force close) issues. On Marshmallow, tap the “Storage” option, then tap the “Clear Cache” button. We’ll outline both Marshmallow and Lollipop here, but the latter should also cover most older versions as well (including KitKat and Jelly Bean). Here’s where things get a little convoluted-depending on what version of Android you’re running, you’ll see totally different options. A warning will appear telling you that this may cause the app to misbehave-just press “OK.” There will be a few options here, including “Force Stop,” “Disable,” and possibly even one that reads “Uninstall updates.” Go ahead and tap “Force Stop,” just to make sure it’s not running in the background.

Tap it to open the Play Store’s app info. On Lollipop (and older), slide over to the “All” tab, then find the “Google Play Store” option. On Marshmallow, scroll down until you find the “Google Play Store” option.

Scroll down to the “Device” category and select “Apps.” This will open the menu entry where you can control all the apps that are installed on the device. This is usually accessed by dragging down the notification panel, then tapping the “gear” icon. This doesn’t always work-in fact, more often than not it probably won’t fix the issue-but it’s the first thing you should try because it keeps all of your pertinent data (login info, etc.) in place.įirst, head into your device’s Settings menu. When any app force closes as soon as you open it (or shortly thereafter), the first thing you’ll want to try is clearing that app’s cache.

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